Terms and Conditions

Terms & Conditions

Last updated: 17 August 2026

These Terms & Conditions apply to all orders placed with Sugar Kulture (“we”, “us”, “our”). By placing an order with us, you acknowledge that you have read, understood and agreed to these terms.

1. Custom Cake Orders

Sugar Kulture creates custom cakes, cupcakes and other baked goods to suit individual customer requirements.

Each order is made specifically for the customer. Colours, decorations, flavours, sizes and designs will be discussed and confirmed before your order is finalised.

Please note that handmade products may have slight variations from reference images or previous designs.

2. Booking & Deposits

A booking is only considered confirmed once the required deposit has been received.

Deposits secure your date and allow us to schedule your order.

Until your deposit has been received, your requested date is not guaranteed.

The remaining balance must be paid by the agreed due date.

Failure to make the required payment may result in your order being cancelled and your date becoming available to another customer.

3. Quotes & Pricing

Quotes are based on the information and requirements provided at the time of enquiry.

Changes to the size, servings, flavours, decorations, design or other requirements may result in a change to the quoted price.

A new quote may be provided if significant changes are requested.

Prices may also change if additional work or materials are required.

4. Custom Designs

Reference images supplied by customers are used as inspiration.

As our cakes are handmade, the finished product may not be an exact replica of a reference image.

We reserve the right to make reasonable changes to a design where necessary to ensure the cake is structurally sound, practical to create and suitable for the requested finish.

5. Cake Toppers & Decorations

Some decorations may contain non-edible components, including acrylic, paper, wooden or other decorative elements.

Customers are responsible for removing non-edible decorations before serving.

We will advise where decorations are not edible where appropriate.

6. Allergies & Dietary Requirements

Please advise us of any allergies or dietary requirements when placing your order.

We offer selected gluten-free options; however, our kitchen handles ingredients including gluten, dairy, eggs, nuts and other allergens.

Although reasonable care is taken when preparing dietary orders, we cannot guarantee that products will be completely free from traces of allergens.

Customers with severe allergies should contact us before ordering so that we can discuss whether we can safely accommodate their requirements.

7. Changes to Orders

Changes to an order may be requested, subject to availability and the stage of production.

Changes requested close to the event date may not be possible.

Additional charges may apply where changes require additional ingredients, materials, labour or design work.

8. Cancellations

If you need to cancel your order, please contact us as soon as possible.

Deposits may be non-refundable because they secure your date and cover preparation, administration and lost availability.

Where an order has already entered production, additional costs may also be non-refundable.

Any refund will be considered on a case-by-case basis and in accordance with applicable Australian consumer law.

9. Change of Mind

Because custom cakes and baked goods are made specifically to order, change-of-mind cancellations may not be eligible for a refund.

If you are unhappy with an order, please contact us as soon as possible so that we can discuss the matter with you.

Nothing in these Terms & Conditions is intended to exclude or limit any rights you may have under Australian Consumer Law.

10. Collection

Cake collection is available by prior arrangement.

Collection details, including our collection address, will be provided after your order has been confirmed and the required deposit has been paid.

Customers are responsible for ensuring that their vehicle and transportation arrangements are suitable for safely transporting their cake.

Once a cake has been collected, Sugar Kulture cannot accept responsibility for damage caused during transportation, incorrect handling or unsuitable storage.

Pick-up is not available for wedding cakes or cakes greater than two tiers.

11. Delivery

Where delivery is available, delivery fees will depend on the location and requirements of the order.

The customer must provide accurate delivery information and ensure someone is available to receive the cake.

Once the cake has been delivered and accepted, responsibility for the cake transfers to the customer.

Delays caused by circumstances outside our reasonable control may occur. We will communicate with you as soon as reasonably possible if a delivery issue arises.

12. Cake Storage & Care

Customers are responsible for following any storage and care instructions provided by Sugar Kulture.

Unless otherwise advised, cakes should generally be kept in a cool, dry and suitable environment and protected from direct sunlight and excessive heat.

Some decorations, fillings and finishes may be particularly sensitive to warm weather.

Sugar Kulture is not responsible for damage caused by incorrect storage, transportation, handling, exposure to heat or failure to follow care instructions.

13. Collection & Delivery Times

Customers are responsible for arriving at the agreed collection time.

If you are running late, please contact us as soon as possible.

Where a significant delay occurs, we may not be able to guarantee that the cake remains in the same condition or that an alternative collection time will be available.

14. Customer-Supplied Images & Materials

If you provide photographs, logos, artwork or other materials for use on your cake, you confirm that you have permission to provide and use those materials for your order.

Sugar Kulture is not responsible for any copyright or intellectual property issues arising from materials supplied by the customer.

15. Photography & Social Media

All cakes and baked goods created by Sugar Kulture will be photographed for our business portfolio, website, social media and promotional purposes.

By placing an order with Sugar Kulture, you acknowledge and agree that photographs of your completed cake or baked goods may be used for marketing, advertising and promotional purposes.

We may also photograph cakes before collection or delivery to document the completed product.

We will make reasonable efforts not to include personal information or identifiable individuals in promotional photographs unless separately agreed.

16. Product Availability

While we make every reasonable effort to fulfil confirmed orders, circumstances outside our control may occasionally affect our ability to provide a particular ingredient, decoration or product.

If a substitution is necessary, we will contact you where reasonably possible and discuss an appropriate alternative.

17. Circumstances Outside Our Control

Sugar Kulture will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transport disruptions, power outages, illness, supplier issues or other unforeseen events.

Where possible, we will work with the customer to find a reasonable solution.

18. Complaints & Issues With Orders

If you have an issue with your order, please contact us as soon as possible after collection or delivery.

Where there is a genuine issue with a product, we may request photographs and details of the issue so that we can properly assess the matter.

We are committed to resolving genuine concerns fairly and in accordance with Australian Consumer Law.

19. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

Where applicable, customers may have rights relating to products that are faulty, unsafe, do not match their description or fail to meet consumer guarantees.

20. Changes to These Terms

Sugar Kulture may update these Terms & Conditions from time to time.

The current version will be published on our website and will apply to orders placed after the updated terms take effect.

21. Contact Us

If you have any questions about these Terms & Conditions, please contact:

Sugar Kulture

 Sydney, NSW, Australia

 Email: sugarkulture_sydney@hotmail.com

By placing an order with Sugar Kulture, you acknowledge that you have read and agreed to these Terms & Conditions.

These Terms & Conditions are general business website copy and are not legal advice. We recommend having the final version reviewed by an Australian legal professional to ensure it is appropriate for your specific business and complies with applicable consumer law.

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