Privacy Policy

Privacy Policy

Last updated: 17 August 2026

Sugar Kulture (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or place an order with Sugar Kulture.

1. Information We Collect

We may collect personal information that you provide to us, including:

• Your name
• Phone number
• Email address
• Delivery or collection details
• Cake and order details
• Event dates and requirements
• Payment and transaction information
• Information provided through our website enquiry or contact forms
• Any other information you choose to provide when communicating with us

We may also automatically collect limited information about how you use our website, such as your IP address, browser type, device information and pages visited.

2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and messages
• Provide quotes and process orders
• Arrange cake collection or delivery
• Process payments and deposits
• Communicate with you about your order
• Provide customer service
• Improve our website, products and services
• Maintain business and transaction records
• Comply with our legal and regulatory obligations

We will only use your personal information for purposes reasonably connected with operating our business.

3. Payments

Where payments are made online or through a third-party payment provider, your payment information may be processed directly by that provider.

We do not intend to store complete credit or debit card details on our website.

Third-party payment providers have their own privacy policies and terms that apply to information they collect.

4. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business, such as:

• Website and hosting providers
• Payment processors
• Delivery providers
• Email or communication services
• Professional advisers where necessary
• Government or regulatory authorities where legally required

We only provide information that is reasonably necessary for the relevant purpose.

5. Website Cookies

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the website and improve your browsing experience.

Cookies may also be used by third-party services integrated into our website.

You can adjust your browser settings to refuse or delete cookies. However, some website features may not function correctly if cookies are disabled.

6. Customer Photos and Cake Images

With your permission, we may photograph cakes we create and use those photographs for our business, including on our website and social media.

Where a photograph contains identifiable personal information or individuals, we will seek appropriate permission before using it for promotional purposes.

If you have provided a photograph or other image to us for the purpose of creating a cake or edible image, we will use it only for the purposes reasonably necessary to fulfil your order, unless you have given us permission to use it elsewhere.

7. How We Protect Your Information

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and meeting legal or accounting requirements.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it.

9. Accessing or Correcting Your Information

You may contact us if you would like to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or outdated information
• Ask questions about how your information is being handled

We may need to verify your identity before providing access to personal information.

10. Marketing Communications

We may occasionally contact customers about Sugar Kulture products, services, promotions or updates where permitted by law.

You can request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option where provided.

11. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms or payment services.

We are not responsible for the privacy practices, content or security of those websites. We recommend reviewing the privacy policy of any third-party website you visit.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The updated version will be published on our website with the revised “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how Sugar Kulture handles your personal information, please contact us:

Sugar Kulture
Sydney, NSW, Australia
Email: sugarkulture_sydney@hotmail.com

We aim to respond to privacy enquiries within a reasonable timeframe.

Important: This Privacy Policy is general website copy and is not legal advice. Because Sugar Kulture operates in Australia, you may wish to have the final policy reviewed to ensure it meets the Australian Privacy Act 1988 and any other laws that apply to your business and website.